Contact us first
If something goes wrong, contact [email protected] with the purchase email address. Do not send card numbers, API keys, or your private report URL unless specifically required through a secure support process.
When we provide a refund
- You were charged more than once for the same intended purchase.
- Payment succeeded but the report cannot be generated or delivered after reasonable troubleshooting.
- The delivered report is materially incomplete or does not match the product description and we cannot correct it.
- Applicable consumer law otherwise requires a refund, price reduction, repeat performance, or another remedy.
Personalized digital delivery
Generation begins immediately after payment at your express request. Because the report is personalized and digital, cancellation or withdrawal rights can change once performance begins or delivery is completed. We do not use a blanket "no refunds" rule: mandatory statutory rights always remain available.
A subjective difference in how strongly an astrology interpretation resonates does not automatically mean the service is defective, but we will review genuine quality or calculation concerns fairly.
Timing and method
Please contact us promptly, preferably within 14 days of purchase. Approved refunds are returned through Stripe to the original payment method. Bank processing time is outside our control. Never initiate a second payment to correct a failed order.
Charge disputes
Contacting us first is usually the fastest resolution. Nothing here prevents you from using rights available through your card issuer, Stripe, a consumer authority, or applicable law.